When you buy any building product for your house, the manufacturer will attach a warranty or guarantee as an agreement that they will repair or replace the item if it’s faulty or damaged.
But while this may sound like a foolproof method of making sure the company is held responsible if the object fails to perform as it should, some circumstances may be excluded from the protection.
The fine details will disclose the various scenarios that won’t be covered under the warranty – some of which may surprise you. And to complicate matters even further, the ins and outs differ from company to company, even for the same kinds of products.
To develop a better understanding of the type of coverage that suppliers are offering, and the pitfalls, I’ve been reading through the small print of some building product warranties and guarantees. Here are my findings.
1. Excessive exclusions
One of the industry-leading manufacturers of clay roof tiles offers a limited lifetime, fully transferable and non-prorated warranty for its products. This means that, in the event of a successful claim, all replacement costs would be covered. While this seems reasonable, the list of exclusions is significant.
Some are fair enough – physical roof traffic, general weathering and freeze-thaw impacts. But the exclusions also include tile cracking, chipping and colour fade.
Furthermore, the supplier disclaims all implied and statutory warranties as described above. It’s difficult to think of a scenario that would be covered, so in my opinion this warranty is of little value.
2. Subject to site conditions
Bricks come in a range of quality standards and some of the best quality clay stock blends might provide a 60-year guarantee. However, this is on the strict basis of compliance with Building Regs guidance, in addition to the supplier’s own list of recommendations.
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